Terms & Conditions of Use
IMPORTANT - READ CAREFULLY BEFORE ACCEPTING THIS AGREEMENT, THEN PRINT AND STORE ALONG WITH ALL TRANSACTION DATA, GAME RULES AND PAYMENT METHODS RELEVANT TO YOUR USE OF THE LOCK POKER SITE.
These terms and conditions constitute a legally binding agreement ("Agreement") between (a) you, the end user, and (b) Stacktrace N.V., (a Curaçao company operating as "Lock Poker"), under license 1668/JAZ issued by the Government of Curaçao , and each of its officers, directors, agents, employees, consultants, suppliers, vendors and affiliates (collectively "Company/we/us/our").
Applicability of Terms and Conditions. By clicking on the "Accept" or "Continue" button, you represent and warrant that you fully understand and agree to comply with all of the following terms and conditions (including all posted guidelines or rules applicable to our service which guidelines and rules are hereby incorporated into this Agreement), and that failure to abide by these terms and conditions may result in disqualification, account closure, forfeiture of funds and/or legal action against you. If you have any questions as to these terms and conditions, we encourage you to seek independent counsel prior to clicking on the "Accept" or "Continue" button.
Registration and the Games. To play at the Lock Poker site(s), you will need to first register for an account ("Account") by choosing a unique Account Name and password and entering other information such as your first and last name, address, email and telephone number. You agree to provide only true and current information and you further agree to update this information as necessary to keep it true and current. By registering at Lock Poker, you will be able to access both play money games and tournaments ("Play Money Games") and real money games and tournaments ("Real Money Games"), collectively the Lock Poker games ("Games").
Rules and Procedures of the Games. The Games will be played pursuant to generally accepted poker rules and procedures as specifically set out in the Featured Games Section of the Lock Poker website, as well as other sections of the Lock Poker website and Software, including but not limited to How to Play, Table Stakes, Tournaments, and Disconnection and All-in Policy, and any other page that governs any particular event, game or tournament, all of which are specifically incorporated herein by way of reference.
Limited Use. The Games are for entertainment only, and your participation in the Games is solely for your own personal enjoyment and non-professional use. You agree to keep your Account information secret and confidential and to not allow anyone else to use it. No purchase is necessary or required to play the Play Money Games and you may play the Play Money Games without betting money. Any participation in the Games is at your sole option, discretion and risk. By playing the Games, you acknowledge that you do not find the Games or Lock Poker to be offensive, objectionable, unfair, or indecent. Any other entrance, access, or use of Lock Poker site(s) is strictly prohibited.
Legality of Participation in Games. You may only participate in the Games if you are over 18 years of age and it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting. You understand and accept that the Company is unable to provide you any legal advice or assurances and that it is your sole responsibility to ensure that at all times you comply with the laws that govern you and that you have complete legal right to play the Games. Participation in the Games is void for whomever and/or wherever prohibited by law.
Artificial Intelligence. Lock Poker is committed to detecting and preventing software programs which are designed to enable artificial intelligence (non-human) to play on the Lock Poker site(s). Such programs are often designed to send information about cards or players to an external program. Your are not permitted to, and you agree not to, cause any such program to access the Lock Poker site(s) or any data on it and you are not permitted to access any such data and send it to any other parties. You consent to the Lock Poker taking measures to prevent and detect the use of such programs using methods including but not limited to screen capture or reading the list of currently running programs on any player's (including your) computer.
No Company Employees or Affiliates. If you are an officer, director, employee, consultant or agent of the Company or one of its affiliated or subsidiary companies, or suppliers or vendors, you are not permitted to register with Lock Poker or to participate directly or indirectly in any of the Games (each an "Unauthorized Person"). Similarly, relatives of Unauthorized Persons are not permitted to register with Lock Poker or to participate directly or indirectly in any of the Games. For these purposes, the term "relative" shall mean spouse, partner, parent, child or sibling. Any person found to have violated this section will not be entitled to collect any winnings.
Copyrights and Trademarks. The terms Lock Poker, Lockpoker.com, Lockpoker.eu and the Lock Poker logo are trademarks, service marks and/or trade names of the Company. Further, all material on the Lock Poker site(s), including but not limited to images, pictures, graphics, photographs, animations, videos, music, audio, text, and the Games belongs to the Company or an affiliated entity of the Company and is protected by copyright law. The Company reserves all right in relation to such materials. You agree not to copy, transmit or make any other use whatsoever of such terms, graphics, text, concepts or methodologies, other than by using the Lock Poker site(s) to participate in the Games and to use the materials contained therein and/or herein solely for game play purposes.
Software. You may install and use the computer programs ("Software") available from Lock Poker on a hard disk or other storage device and make backup copies of the Software, provided that such use and backup copying is only for your own personal use for participating in the Games in accordance with this Agreement, and further, that such installation and use is made through a computer of which you are the primary user. The Software is owned by the Company’s licensors, and its structure, organization and code are the valuable trade secrets of the Company’s licensors. The Software is protected by copyright law and International Treaty provisions, and you obtain no rights to the Software except to use it in accordance with this Agreement. You are strictly prohibited from, and agree not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software or any part thereof or to create, publish or distribute derivative works from the Software. The Software is licensed and distributed by Company solely for the purpose of enabling end users of the Software to fully utilize the Games. You may use the Software for online play only on the Company's servers. You agree not to create or provide any means (including, without limitation, emulators) through which the Software may be used by others, except for your own use to play online via the Company's servers. You agree that the Software will not otherwise be copied in any form, be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.
Play Money and Real Money Account Funding. Play money funds are kept separate from bona fide (real) money funds and are not transferable or exchangeable within an Account. Further, such play money funds have no value in and of themselves and are non-transferable nor redeemable for any bona fide currency. To play the Real Money Games, you will be required to deposit bona fide funds into your Account by any of the methods specified at the Lock Poker site(s), which may change from time to time in the Company's sole discretion. Generally, said funds will be promptly deposited into your Account upon actual receipt of funds by the Company and/or its agents. Minimum and maximum limits apply to deposits depending upon your history with Lock Poker, the method of deposit, and other factors as determined solely by the Company. All funds will be paid, tracked and maintained in United States Dollars, except as otherwise stated, and shall not bear interest.
Player Transfers. Player Transfers are a courtesy offered to You as a convenient method of conveying funds to other players. A player is only allowed to transfer funds if they are being sent with the sole intent of the receiver using them to play. The company reserves the right to place restrictions such as transaction limits or remove transfer abilities from any player account found abusing or violating these terms of service, as determined by the Company in it's sole discretion.
Bonuses. Complimentary or bonus amounts credited by the Company, if any, into your Account for promotional purposes may only be used to play in the Games. You are not entitled to and agree not to, withdraw such amounts without first complying with the additional terms and conditions set forth in each bonus offering, and if none, then the terms and conditions set forth on the Standard Promotional Offer Terms and Conditions are by way of reference specifically incorporated herein. Further, the Company reserves the right to reclaim any bonus amounts if you do not use them within the period of time specified.
Cash Outs. Your account balance ("Account Balance") is the amount of real money deposited to your Account to access the Real Money Games, plus or minus any accrued winnings or losses from playing the Games, less any amounts previously cashed out by you or amounts forfeited or reclaimed by the Company. Except as otherwise required by each deposit method or our security team, you may request to cash out and withdraw any or all of your Account Balance at any time and there is no requirement to play the Games in order for you to make such request. All amounts cashed out are subject to the transaction limits and processing fees as set forth at the Lock Poker site(s) and may change from time to time in the Company's sole discretion. Further, the Company may report and withhold any amount from winnings as required by law, and in any event, all federal, state and local taxes due in connection with any winnings awarded to you are your sole liability. In no event may Account Balances be transferred, substituted or redeemed for anything other than USD. Payment of funds cashed out shall be made by check, wire, credit card and/or any other manner which the Company selects in its sole discretion. Payments will be made as promptly as possible, subject to any reasonable necessary security reviews by the Company.
Electronic Service Provider. As stated, in order to play the Real Money Games, you will be required to financially transact with us, i.e., to send and receive money with us. The Company reserves the right to sub contract and use third party payment processors and/or financial institutions ("Electronic Service Providers" or "ESPs") to process such financial transactions. In furtherance of such processing, you irrevocably authorize us, as necessary, to instruct such ESPs to handle account deposits and cash outs from your Account and you irrevocably agree that the Company may give such instructions on your behalf. Further, you agree to be bound by the terms and conditions of use of each applicable ESP, and in the event or conflict between this Agreement and the ESP's terms and conditions, then this Agreement shall prevail.
Security Checks and Review and Releases. To maintain a high level of security, the Company reserves the right to conduct a security review at any time to validate your identity, verify your financial transactions and further document your consent to this Agreement. To facilitate these security checks, you agree to provide such identification or other information or documentation as the Company, in its unfettered discretion, deems necessary. If you fail to comply with any security request, the Company reserves the right to void your Account. You will be notified of such verification request by electronic mail or telephone and Account Balances will be forfeited if you do not sign and return any required affidavit of identity and eligibility, release of liability and/or publicity authorization.
Abandonment of Account Balance. The Company reserves the right to cancel your Lock Poker account for any justifiable reason whatsoever at any time without notice to you. If you do not access your Lock Poker account by "logging in" to your Account using your Account Name and password for a period of five (5) years, your Account may be closed and the entire Account Balance will be deemed abandoned and forfeited and the Company may also close any account with any ESP you may have; provided however, such requirement for log-in and entry is not and does not constitute any requirement whatsoever for you to play any Game, deposit funds or participate in any activity at Lock Poker other than logging in.
Forfeiture, Account Closure and Confiscation. The Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Lock Poker account (and any ESP account or Company related account including any such account you may have with other websites and casinos owned or operated by the Company) in any of the following circumstances:
- If you have more than one active account at Lock Poker;
- If the name on your Lock Poker account registration does not match the name on the credit card(s) or other payment accounts used to make purchases at Lock Poker;
- If you participate in a Lock Poker promotion and withdraw before fulfilling the requirements of that particular promotion;
- If you provide incorrect or misleading registration information;
- If you are not of legal age;
- If you connect from a jurisdiction where participation in the Games is prohibited by law;
- If you have "charged back" or denied any of the purchases or deposits that you made to your Account;
- If you are found cheating or attempting to cheat, or if it is determined by the Company that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Lock Poker system or you are found to have colluded or attempted to collude with other players of Lock Poker in order to defraud the Company;
- If you fail to comply with any of the terms and conditions set forth in this Agreement; OR
- If the Company should become aware that you have played at any other online gaming site under any of the circumstances set out at 18.1 to 18.9 above.
Disclosure to Third Parties. You agree to keep your Account secret and confidential and to not allow anyone else to use it. If you intentionally or unintentionally, directly or indirectly, disclose your Account Name and password to another person, and such disclosure results in a third party participating in the Games using your Account Name and password, such participation shall be valid, and you will not be refunded any resulting losses at Lock Poker, regardless of whether or not the third party had your consent or not. The Company shall not be required to maintain Account Names or passwords if you misplace, forget, lose, or are otherwise unable to enter Lock Poker because of anything other than the Company's error.
Indemnity and Release. You agree to hold the Company, its employees, officers, directors, licensees, licensors, affiliates, and subsidiaries harmless and further agree to fully indemnify, release and discharge them in respect of any and all costs, expenses, liabilities and damages whatsoever that may arise out of your entry, use, or reuse of Lock Poker, participation in the Games, or acceptance of any cash payoff.
Suspension, Modification, Removal and Addition of Games. The Company reserves the right to suspend, modify, remove and/or add any Game in its sole discretion and without notice. In the event of such suspension, modification, removal or addition of any Game for any reason, the Company will not be liable in any way to you.
Abusive or Offensive Language. Abusive or offensive language will not be tolerated in the multi-player Games, chat areas or with Company staff. Any violation of this policy may result in a suspension of playing privileges or such other action as may be required by the Company to ensure compliance. Abusive or offensive language may be, but is not limited to any player statements that are in the Company's sole opinion, obscene, profane, racist, in bad taste, slanderous, unnecessarily hostile, or contrary to the purpose of the Lock Poker chat function.
Advertising At no time will Lock Poker users or any individual or organization advertise third party products or websites to fellow users via the Lock Poker software, chat or website without the express written permission or agreement of the Company. We reserve the right to suspend or indefinitely ban accounts of players who misuse the Lock Poker chat or website to make statements that advertise any product, website or service that is not endorsed by the Company.
Disclosure of Fraudulent Activities & Recovery of Disputed Credit Card transactions If, in the Company's sole determination, you are found to have cheated or attempted to defraud the Games, Lock Poker, other players, or the Company in any way including but not limited to game manipulation or payment fraud, or if you make untrue and/or malicious comments with regard to the Company's operation in any media or forum, the Company reserves the right (and you authorize the Company) to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other online gaming sites, banks, credit card companies, law enforcement departments and other appropriate agencies. The Company may close any accounts, and forfeit account balances, that you have at Lock Poker or at any other Company website, casino and/or business. Further, in the event of you disputing a credit card transaction made at Lock Poker as being unauthorized, or made in a 'card not present' environment, the Company may charge an administration & recovery fee of up to $US 500.00 per disputed transaction if it is deemed by the Company that the transaction was authorized and legitimate. The Company may also engage the services of debt collection agencies to recover from you the amount of any disputed transactions or chargebacks, administration and recovery fees, and other associated credit card processing fees or fines.
NO WARRANTIES AND LIMITED LIABILITY. YOUR ACCESS TO THE LOCK POKER SITE(S), DOWNLOAD OF THE SOFTWARE AND PARTICIPATION IN THE GAMES IS AT YOUR SOLE OPTION, DISCRETION AND RISK. THE COMPANY SHALL NOT BE LIABLE FOR COMPUTER MALFUNCTIONS NOR ATTEMPTS BY YOU TO PARTICIPATE IN THE GAME BY METHODS, MEANS OR WAYS NOT INTENDED BY THE COMPANY. THE GAMES AND THE SOFTWARE ARE PROVIDED TO YOU "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THE FUNCTIONS CONTAINED IN THE GAMES OR THE SOFTWARE WILL MEET YOUR REQUIREMENTS, NOR THAT THEIR OPERATIONS WILL BE UNINTERRUPTED OR ERROR FREE. THE ENTIRE RISK AS TO THE USE, QUALITY AND PERFORMANCE OF THE GAMES AND THE SOFTWARE LIES WITH YOU. THE COMPANY'S MAXIMUM LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF THIS AGREEMENT OR YOUR USE OF LOCK POKER SITE(S), THE GAMES OR THE SOFTWARE, WHETHER FOR BREACH OF CONTRACT, IN TORT OR OTHERWISE, WILL BE LIMITED TO THE AMOUNT, IF ANY, YOU PAID TO ACCESS THE LOCK POKER SITE(S). THE COMPANY WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THIS AGREEMENT OR YOUR USE OF THE LOCK POKER SITE(S), THE GAMES, OR THE SOFTWARE, HOWEVER THEY ARISE, WHETHER FOR BREACH OF CONTRACT OR IN TORT, EVEN IF THE COMPANY RECEIVED PRIOR NOTICE OF THE POSSIBILITY OF SUCH DAMAGE. IN NO EVENT, SHALL THE COMPANY BE LIABLE FOR ANY MALFUNCTIONS OF THE SOFTWARE, BUGS OR VIRUSES, RESULTING IN LOST DATA OR ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT OR SOFTWARE. FURTHER, THE COMPANY IS NOT REQUIRED TO PROVIDE REDUNDANT OR BACKUP NETWORK AND/OR SYSTEMS.
Settlement of Disputes. You fully accept and agree that the Company's random number generator ("RNG") licensed software will determine the outcome of the Games. Further, in the event of a discrepancy between the result showing on the Software and the Company's gaming server, the result showing on the Company's gaming server shall be the official and governing result of the Game. Moreover, you understand and agree that the Company records shall be the final authority in determining the terms of your participation in the Games, the activity resulting therefrom and the circumstances in which they occurred.
Notices. If you have any dispute with regard to any outcome in the Games or other activity at Lock Poker, you must submit your complaint to the Company in writing within fourteen (14) days of incident by email to email@example.com.
Governing Law. This Agreement shall be governed by and construed in accordance with the laws of Curacao, without giving effect to conflicts of law principles. The parties submit to the exclusive jurisdiction of the Courts of Curacao or binding Arbitration to be conducted in Curacao for the settlement of any disputes arising out of or concerning this Agreement. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
Entire Agreement, Modification and Amendments. You fully understand and agree to be bound by the terms and conditions contained herein and as modified and/or amended from time to time. The Company reserves the right to modify and amend this Agreement at any time with or without notice. Such amendments will become effective immediately upon being posted at the Lock Poker site(s). It is your sole responsibility to review this Agreement and amendments hereto each time you play. The terms and conditions contained herein represent the complete and final agreement between you and the Company and supersede any and all prior agreements, representations or statements made by the Company.
Information Collected. We consider information that may be used to identify an individual, including, but not limited to, first and last name, credit card information, home or other physical address, email address, phone number or other contact information to be "Personal Information." You may be asked to provide Personal Information when you use our site(s), register for an account or to use our services, download our software, correspond with us by email, or provide us with feedback regarding this site or our products and services. The Personal Information that we collect may include: contact information, shipping information, billing information, transaction history, site usage preferences, and feedback regarding our products and services. In addition, when you interact with the Service, our servers keep an activity log unique to you that collects the information including: source IP address, time of access, date of access, web page(s) visited, language use, and type of browser used. This is not considered Personal Information. In general, you can visit the Lock Poker site(s) without telling us who you are and without revealing any Personal Information about yourself. We do not collect Personal Information about you on the Service unless you voluntarily provide it to us.
Means of Collecting & Processing Data. We may automatically collect certain data as discussed above and receive Personal Information about you where you provide such information through the Service or other communications and interactions with Lock Poker. We may also receive Personal Information from online vendors and service providers that refer you to the Lock Poker site(s). In addition, we may engage the services of third-party service providers to provide technical support, process your online transactions and maintain your online accounts. We will have access to any information you provide to such vendors, service providers and third-party e-commerce services so that we can process your transactions, maintain your accounts, meet certain business requirements and provide you with promotional offers and information regarding Lock Poker and our products and services. We use this Personal Information to process your transactions and support your use of the Service. Subject to clauses 3 & 4 below. This information may be disclosed only to our staff and to third parties involved in the completion of your transactions or in support of your use of the Service.
Certain Excluded Disclosures. We may disclose your Personal Information as set out in our Terms and Conditions of Use (of the Lock Poker site(s)), if requested to do so by legal authorities or required to do so by law, or if we believe in good faith that such action is necessary to: (1) conform to applicable laws or to comply with any legal process served on us, the Lock Poker site(s) or the Service; (2) protect and defend our rights or property; or (3) act to protect the personal safety of users of the Service or the public. If we should ever file for bankruptcy or be acquired by a third party, merge with a third party, sell all or part of our assets, or otherwise transfer substantially all of our relevant assets to a third party, we are entitled to sell or share the Personal Information and all other information you have provided through the Service to such third party.
Access. If you are interested in confirming the accuracy of the Personal Information we have collected about you, or if you would like to update your Personal Information or delete your Personal Information, you may contact us at any time by sending an email to firstname.lastname@example.org. If you have any complaint regarding our use of your Personal Information, you may send it through our customer service available by email at email@example.com. If requested, we will change any information you have provided to us or mark any information to prohibit future use. You may "opt out" of receiving any promotional communications either by choosing to opt out where such option is made available on the Lock Poker website or the Service or in an email you receive from us, or at any time by sending an email to firstname.lastname@example.org.
Consent to Use of Anti-Cheating Software. Our software package used to access and use the Lock Poker service ("Service") contains certain features designed to detect use of automated programs that enable artificial (non-human) intelligence to play on our site(s). Use of such "bot" software programs violates our Terms and Conditions of Use, and is detrimental to other players. By installing our software and using the Service, you consent to our software performing the functions described in this section. Our software may perform any or all of the following functions in order to detect the use of illicit automated programs and ensure that we maintain a "cheat free" environment for all users: (1) scan your list of active software applications while you are using the Service, (2) scan your list of active processes while you are using the Service, (3) scan the files in your Lock Poker-related program folders to ensure that only "non-hacked" versions of our software are being used. If any of the foregoing processes reveals a suspect application or process, our software may (1) scan the files associated with the suspect application or process and compile a composite mesh (i.e. a profile that characterizes the files associated with the application or process) to be matched against profiles for known illicit automated programs, and (2) capture a screenshot of your desktop, and transmit these to Lock Poker for review. Our software will not perform any random search of large portions of your hard drive or other files, and will not transmit any information to us or to any third party other than the information necessary to identify use of illicit automated program as described above. Our software will not alter any files or information on your computer, and will not interfere with the operation of any of your applications. You may terminate use of our software at any time by uninstalling the Lock Poker software package.
Security. We understand the importance of information security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in a password-protected database residing within our secure network behind active state-of-the-art firewall software. The Lock Poker website and the Service support SSL Version 3 with 128 bit encryption.
Protection of Children. The Service is not intended for or directed to persons under the age of 18. Any person who provides their information to us through any part of the Service represents to us that they are 18 years of age or older. It is our policy to endorse the Children's Online Privacy Protection Act of 1998 (US) and to use our best efforts to comply with that Act.
International Transfers. Personal Information collected on the Service may be stored and processed in any country in which we or our affiliates, subsidiaries or agents maintain facilities, and by using the Service, you consent to any transfer of information outside of your country.
Legal Disclaimer. The Service operates "AS-IS" and "AS-AVAILABLE," without liability of any kind. We are not responsible for events beyond our direct control. Because of the complex and constantly changing nature of our technology and business, we cannot guarantee nor do we represent that there will be error-free performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of Personal Information.
Credit Card Use Policy
Lock Poker will charge player's credit cards using the descriptor "Lock Poker" or some variation thereof and a contact phone number, which will appear on your credit card statement.
All credit card transactions are charged in US dollars or Euros depending of the bank used by the player and/or the nature of the player's account with Lock Poker.
As a verification procedure, some Lock Poker credit card deposits may actually be charged to your card as a random amount below the actual value of your deposit. We may then ask you to provide us with this random amount to verify the amount of the transaction, proving that you have access to the credit card statement and are most likely the authorized card owner. For example if a player submits a $100 deposit, we may actually charge the credit card $99.86, but deposit $100 to the player's Lock Poker account. We will then ask the player exactly how much was charged to the card, and if they look at their statement they should be able to tell us the correct answer of $99.86.
Some credit card deposits may not be charged to your card immediately. As a fraud protection measure, in certain circumstances we will only pre-authorize a charge to your card and then the settle the transaction when we are satisfied that it is a legitimate charge. Many banks also have processing delays, especially if a charge is submitted on a weekend. It is not unusual to see delays of up to 5-10 days between when you submit a transaction to your Lock Poker account and the charge actually appears on your credit card statement.
Players are emailed a transaction receipt for every credit card deposit made at Lock Poker. Please keep a copy of these transaction receipts for your records.
Details of your Lock Poker credit card transactions are displayed in the history tab of the cashier within the Lock Poker software, and are also displayed on the player ledger page of the player admin.
Lock Poker uses various billing companies and merchant accounts to process credit card transactions. Merchants do not take nor accept any responsibility if the cardholder is not satisfied with the services offered by Lock Poker.
Refund & Cancellation Policy - Players who make a deposit to a Lock Poker account are under no obligation to make a purchase or play any games. You may request a refund at any time by sending an email to email@example.com. Where possible, Lock Poker will cancel the transaction or refund directly to the credit card used to make the account deposit, but in some cases we may not be able to do this due to credit card processing regulations. In the event that we are not able to cancel a transaction or refund directly to a credit card, a refund sent directly to a nominated bank account, or via check NETeller or Click2Pay will be offered. Some verification from the cardholder may be required in the event that we are not able to refund directly to a card.
If you should have any queries related to a credit card transaction, please contact us. Most issues and questions regarding the use of credit cards, often arise due to a player's lack of knowledge of transaction processing procedures. We will always help wherever possible.
Remember that credit card fraud is not a game. If you dispute valid transactions at Lock Poker we will track you down, prosecute you and recover all debts in full along with related fines and fees. It is against the law to dispute valid transactions and even if your bank allows you to reverse a transaction it does not mean you are legally authorized to do so.
If, in the Company's sole determination, you are found to have cheated or attempted to defraud the Games, Lock Poker, other players, or the Company in any way including but not limited to game manipulation or payment fraud, or if you make untrue and/or malicious comments with regard to the Company's operation in any media or forum, the Company reserves the right (and you authorize the Company) to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other online gaming sites, banks, credit card companies, law enforcement departments and other appropriate agencies. The Company may close any accounts, and forfeit account balances, that you have at Lock Poker or at any other Company website, casino and/or business. Further, in the event of you disputing a credit card transaction made at Lock Poker as being unauthorized, or made in a 'card not present' environment, the Company may charge an administration & recovery fee of up to $US 500.00 per disputed transaction if it is deemed by the Company that the transaction was authorized and legitimate. The Company may also engage the services of debt collection agencies to recover from you the amount of any disputed transactions or chargebacks, administration and recovery fees, and other associated credit card processing fees or fines.
PLEASE PRINT THIS PAGE AND STORE FOR YOUR FUTURE REFERENCE. IN ADDITION, WE SUGGEST THAT YOU PRINT AND STORE ALL TRANSACTION RECEIPTS AND GAME RULES AS APPLICABLE TO YOUR ACTIVITIES.
Copyright © 2013 Lock Poker. All rights reserved.
Lock Poker can be contacted by email to firstname.lastname@example.org.